Shipping policy

DELIVERY POLICY

We ship worldwide exclusively through our courier partners Ninja Logistics Pte Ltd for Singapore orders

For our Singapore customers, the shipping cost is free. Shipping Rates and Lead Time may vary for Bulk Orders.

Currently, our standard lead time is on or before 10 business days for orders. If they are done much earlier than expected, we will definitely send your orders sooner.

Upon successfully ordering through our website, you will receive an automated payment confirmation via email in the email address you designated. (Please make sure you entered the correct email address in the order details section.)

When your order has been shipped out to our authorized courier either through Ninja Logistics Pte Ltd, an automated email will be sent to you informing you that your order has been sent out. This message includes the tracking number / waybill number of your order from our designated courier. Please expect your order to be updated on the courier’s website within 24 hours after receiving the email. This gives ample time for your order to arrive at the courier’s sorting facility.

An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your order.    

In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempt to deliver, the courier will automatically return your order to our packing facility.

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery.

Customers are responsible for paying customs duties and taxes levied by the respective country’s agency concerned with your shipment. WHITE COAT will not reimburse payments made for such. Customs policies vary from country to country as such you agree to be the sole importer of the goods you have ordered. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.

For Canadian, UK and EU customers, this wording is required to appoint you as the importer for the goods and to authorize our customs broker to import the goods on your behalf. As the goods are being shipped from outside Canada, the UK or EU, you, and not us, will be the importer of the goods into your country and will be liable to pay any taxes, GST, VAT and/or customs duties due on the goods. 

We can accommodate changes in shipping details for as long as your order has not been turned over to our courier. Kindly email your correct shipping details to support-sg@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility if it is not received in your original shipping address. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery. Kindly ensure that you or an authorized representative is available to receive your order.

Free shipping offers occur from time to time on our website sg.shopwhitecoat.com and is currently applicable for Singapore deliveries only.

In compliance with international standards, we process orders separately on a per order / transaction basis as a result we are unable to process requests to send out separate orders together.