For the standard lead time, you're looking at 7 business days. And hey, sometimes we ship out earlier than expected!

Want a different size for your top and pants? Absolutely! Mix and match to your heart's content.

 Need a bunch of sets for your crew? We've got you covered for orders of 50 sets and above. Just drop us a line at support-sg@shopwhitecoat.com.

All sales are final, so no cancellations once you've placed your order.

We accept PayNow/SGQR.

Unfortunately, we don't offer COD at the moment.

Our system is fully automated, so no manual receipts. Just remember to input your company details before checkout.

If you need to swap or return something, you've got 14 days to do so. Just make sure it's unworn with tags attached. Note that Special Offer, Sale, and Last Chance to Buy items are final sale.

Made a mistake in your shipping info? Don't worry! Email us at support-sg@shopwhitecoat.com ASAP. We can make changes if your order hasn't shipped yet, but there might be an additional cost if it's already on its way.

Once you've successfully placed your order, you'll get an email confirmation. And when your order ships out, we'll send you a tracking number.

We ship in Singapore via NinjaVan.

We offer free shipping for all orders in Singapore.

Expect your order within 7 business days. Keep an eye on your tracking number for updates!

Requests for changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery subject to availability. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.

Should your preferred item for exchange be unavailable, a Store Credit can be extended which you may use on your next order.

Kindly email your request for returns / exchange to support-sg@shopwhitecoat.com to process your request. Our customer support team will validate your request and if deemed valid, will send you the link to our Returns & Exchange Online Form which you should accomplish if you wish to proceed. We will require you to send back the item for return/exchange at your own cost. Upon receipt of your item/s at our office a physical validation will be conducted. We reserve the right to accept or reject the request should they fail to comply with our terms and conditions for returns and exchanges.

After validation of your item/s for return or exchange are deemed qualified, store credit will be issued to your account. Store Credit amounts may be used in multiple transactions until fully depleted. Store Credit has no expiration date.

Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.

Changed your mind about the color? No worries! Just make sure it's within 14 days, and still unworn with tags attached.

We ship in Singapore via NinjaVan.

Currently, our standard lead time is on or before 7 business days. If they are done much earlier than expected we will definitely send your orders sooner.

Upon successfully ordering through our website, you will receive an automated order confirmation via email in the email address you designated. (Please make sure you entered the correct email address in the order details section.)

When your order has been shipped out to our authorized courier through NinjaVan, an automated email will be sent to you informing you that your order has been sent out. This message includes the tracking number / waybill number of your order from our designated courier. Please expect your order to be updated on the courier’s website within 24 hours after receiving the email. This gives ample time for your order to arrive at the courier’s sorting facility.

An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your order.  

In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts to deliver, the courier will automatically return your order to our packing facility. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery.

Customers are responsible for paying customs duties and taxes levied by the respective country’s agency concerned with your shipment. White Coat will not reimburse payments made for such. Customs policies vary from country to country as such you agree to be the sole importer of the goods you have ordered. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.

We can accommodate changes in shipping details for as long as your order has not been turned over to our courier. Kindly email your correct shipping details to support-sg@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility if it is not received in your original shipping address. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery. Kindly ensure that you or an authorized representative is available to receive your order.

In compliance with international standards, we process orders separately on a per order / transaction basis as a result we are unable to process requests to send out separate orders together.

Missed your delivery? Don't fret! We'll attempt redelivery, but there might be additional charges involved.

You're responsible for customs duties and taxes. Make sure to check with your local customs office for any additional charges.

Currently, your orders are delivered by NinjaVan.

Shipping fee is free for all orders in Singapore.

Currently, our standard lead time is on or before 7 business days. If they are done much earlier than expected we will definitely send your orders sooner. You'll receive a tracking link in your email once your order has been shipped out.

An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your order.  

In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts to deliver, the courier will automatically return your order to our packing facility. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will have to settle the cost of re-delivery.

In compliance with international standards, we process orders separately on a per order / transaction basis.